Terms & Conditions~
Making A PurchaseMaking a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
We accept Visa, MasterCard, Switch, Solo, Delta and American Express.
We do not charge for any item (including pre-orders) until it is ready to ship. Back ordered items are not charged until they are shipped. You may supply your credit card information via phone, fax, post or over the Internet. We make every effort to ensure pricing and item details are correct.
All products remain the property of Westbourne Model Centre until they are paid for in full.
Shipping And Handling
All prices are subject to postal charges (see Postal rates). Most items are shipped within 24 hours of receiving your order. All orders will be carefully packaged and legibly addressed. We are not responsible for the loss or damage of any package shipped to a customer - this is the responsibility of the Postal Service. We are willing to assist you in the investigation of the loss or damage of your package.
In the unlikely event of your package going missing, all replacements shipped to the following countries will automatically incur an international recorded charge of £4.00 :- Albania, Algeria, Argentina, Armenia, Azerbaijan, Barbados, Bermuda, Brazil, Bulgaria (Rep.), Chile, Colombia, China, Costa Rica, Croatia, Cuba, Czech Republic, Ecuador, El Salvador, Estonia, Fiji, Georgia, Hong Kong, Hungary, India, Jamaica, South Korea, Kuwait, Latvia, Liechtenstein, Lithuania, Mauritius, Mexico, Morocco, Paraguay, Peru, Poland, Puerto Rico, Romania, Russia, Sardinia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Sri Lanka, Taiwan, Tunisia, Turkey, Ukraine, Uruguay, Yugoslavia.
Pricing Information
- All prices are displayed in UK Pounds Sterling initially.
- Prices can be viewed in the currency of your choice using the currency converter.
- All prices are subject to change.
- We are not responsible for any typographical errors.
- We are not responsible for errors in the descriptions of items.
- Release dates are subject to change.
- Every effort is made to keep the website inventory current and up to date.
- Items are subject to being out of stock, out of print, or deleted at any time.
- Please notify us regarding any errors or discrepancies concerning our website.
- All products for sale on the westbourne model centre website are brand new.
- Occasionally, items arrive without plastic shrink-wrap. We guarantee that unwrapped products are new items.
Any attempt to obtain goods from this web site by using false details will be reported to the relevant authorities.
Delivery Schedule
MNS will process your order right away (provided it is in stock) for delivery in the UK via Royal Mail.Standard Estimated Delivery Times
UK : 1-2 working days from shipping date.
Europe : 4-5 working days from shipping date.
Rest of World : Europe : 7-12 working days from shipping date.
Back Orders
If your item is not in stock, we will back order it for you. You will always be emailed to be kept aware of the situation. We make all reasonable endeavors to meet any stated delivery dates, however, any delivery dates given are only estimates and can change for reasons beyond our control.
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Guarantee
All advertised items come with the manufacturers standard warranty. Unless otherwise stated.
Complaints
In the unlikely event that you have a complaint about any aspect of dealing with Westbourne Model Centre E-mail: westbournemc@btconnect.com or please telephone us as soon as possible on +44 (0)1202 763480 or fax to +44 (0)1202 763480. We hope that we can deal with your problem in just a few moments on the telephone. However, if your complaint is more complex and is submitted in writing we promise to:
- acknowledge complaints within 5 working days
- advise you of how long we feel it will take to resolve the complaint
- keep you informed throughout the process
Cancellation and Returns Policy
Once an order has been placed, you will have the right to cancel the order at any time prior to shipment without reason. If you are a customer, you may cancel your orders within 7 days following the receipt of the goods.
Under these conditions westbourne Model Centre would return your money within 30 days of the cancellation. Depending upon the reason for cancellation, you may have to pay the cost of returning the goods to our store. In the unlikely event that you wish to return goods to us you must contact us first to obtain a returns authorisation .
All goods must be returned in the original packaging and complete with all booklets etc within 14 days of cancellation date. Unless Westbourne Model Centre arranges collection, the cost of returning the goods must be met by the purchaser together with any insurance costs. The risk of any returned goods not collected by Westbourne Model Centre is wholly with the purchaser For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP..
Damaged or Defective Goods
You should inspect the goods when you receive them for physical defects or damage. If you find any such physical defects or damage you must tell us within 7 working days of delivery. This will enable us to make the necessary claim on the relevant Mail insurance. We will then arrange for the safe return to us at no cost to yourself. You will be offered a refund or replacement at your discretion, replacement is subject to availability.
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